Serving the Oregon Counties of Benton, Crook, Deschutes, Jefferson, & Lincoln

Member Rights

ABHA Members have the following rights:

a)                  The right to be treated with respect by your provider.

b)                  The right to receive proper mental healthcare services.

c)                  The right to be given information about your illness.

d)                  The right to be told about the care to be given and make a decision about that care.

e)                  The right to refuse care and be told what that means to your health.

f)                    The right to be informed about your right to sign a Declaration for Mental Health Treatment.

g)                  The right to get a copy of your clinical record unless restricted by law.

h)                  The right to request a correction of your clinical record.

i)                    The right to talk to your provider and expect that what you say will be kept private.

j)                    The right to help us refer you to a mental health provider.

k)                  The right to change your primary mental health provider for a good reason.

l)                    The right to get our services without a referral from your doctor.

m)                The right to get care without being treated differently than other people.

n)                  The right to get mental health care without a long delay.

o)                  The right to receive information about all mental health services covered by the Oregon Health Plan (Medicaid).

p)                  The right to get a written notice when we deny or change services.

q)                  The right to make a complaint about us, or one of our providers, and receive a timely answer.

r)                   The right to request an Administrative Hearing.

s)                   The right to continue services until a decision about your Hearing is made.  You may have to repay these continued services if the hearing is resolved in ABHA’s favor.

t)                    The right to receive, within 30 days of becoming an ABHA member, the following written documents:

·        Rights and responsibilities

·        Benefits available

·        How to access Covered Services

·        What to do in an emergency situation

·        How to make a complaint

u)                  The right to get information in a form you can read and to have us explain them if needed.

v)                  The right to access Protective Services as provided by state law.

w)                The right, if hospitalized, to be free from any form of restraint or seclusion as outlined by Federal law.

x)                  The right to carry out your rights without your actions affecting the way ABHA and its Providers treat you.

Member Responsibilities

You have many responsibilities.  These responsibilities include to:

?        Help us assign you to a mental health provider.

?        Treat your provider and our staff with respect.

?        Tell your provider of your mental health problems.

?        Ask questions about things you don't understand.

?        Decide about care before it is given.

?        Help your provider get your previous mental health records or fill out new ones.

?        Be sure you have approval from us before going to a specialist.

?        Keep appointments and be on time.  Call your provider when you are going to be late or can't keep the appointment.

?        Get mental health services from your ABHA assigned provider.  You may get services from someone else only in an emergency.

?        Take your OMAP Medical Care Identification form with you whenever you need care.

 ?        Tell us of any emergency within 72 hours by calling  1-(888) 232-7192

?        Use only your assigned provider for your mental health needs.

?        Tell your worker of a change of address and phone number.

Last : September 09, 2008

Webmaster: Valerie Davis